In the March 4 Wall Street Journal, Bobby White wrote a piece called “The New Workplace Rules: No Video-Watching.” In it, he reported that Carriage Services Inc., a Houston funeral-services company, recently discovered that 70% of the workers in its 125-person headquarters watched videos on Web sites like Google Inc.'s YouTube and News Corp.'s MySpace for about an hour a day. It seems to me that this issue helps underscore one of the benefits of downloadable, RSS-based media subscriptions: so that people don’t miss shows they love because they can’t watch them online while at work.
Although Mr. White’s article describes companies’ concerns over bandwidth utilization and cost from the consumption of online video in the workplace, this angle is not as compelling as the issue of employees wasting valuable company time. Based upon this hypothesis, companies should be happy if people are time-shifting/place-shifting their non-work entertainment content away from the office…even if company-paid bandwidth is consumed to accomplish this objective.
The math isn’t hard to do: A 3Mbps DSL line costs $60/month, i.e., only $3 per workday. My oft-watched ABC News “Nightline Story of the Day” video podcasts average about six minutes and 36MB each, requiring less than 100 seconds to download. (3 megabits per second = 0.375 megabytes per second; so 36MB/0.375MB per second = 96 seconds)
As the average U.S. employee costs an employer something like $240/day – based upon $50,000/year plus benefits (and probably double this in Silicon Valley) – and 70% of these workers are watching online videos for an hour a day at work, that’s $21/day of lost productivity for an average worker. Actually, assuming that companies strive for at least a 2-3x return on employee cost, the real “opportunity cost” of this online consumption is closer to $50/day per employee.
One hour of video podcasting can be downloaded in about 20 minutes…in the background. Therefore, one DSL line can handle the daily downloading needs of 34 employees (8 hours / 20 minutes = 24 one-hour downloads / 70% watching videos = 34 total employees). As a DSL line costs only $3 for an entire day – less than a single, low-fat, no-foam latte at Starbucks – it costs a company less than $0.10 per day per employee to handle the actual downloading. So, as I said, it’s not a bandwidth cost issue…but it’s definitely an opportunity cost issue.
To combat this very real drain on corporate resources, companies should encourage their employees to download non-work content and take it with them to consume outside the office. Heck, to help ensure the success of this program it would probably even be a “no brainer” for most companies to hand out free iPod Nanos (starting at $149/each). In CFO-speak, the “payback” on this investment would occur in less than two weeks (or less than one week if looking at the opportunity cost). That’s the best investment a company will ever make.
Brian Steel
CEO
NOTE: My bandwidth usage example in this blog post was intentionally kept simple – to help focus on the point that its about employee cost...not about bandwidth cost. However, many readers will realize that much of the bandwidth consumption will occur at the same time, so that a single DSL line could easily get bogged down, implying much slower downloads than what I calculated and the need for more bandwidth at those times to handle “legitimate” work uses. However, given the overwhelming magnitude of the basic ratio – of $50 of opportunity cost per employee/day to $0.10 of bandwidth cost per employee/day – even if the company had to increase its bandwidth by ten times, there’s still a 50:1 ratio, i.e., a persuasive argument in favor of focusing on reducing wasted employee time and not on bandwidth costs. I should also note that since we're "in the business," VoloMedia's employees consume a lot of video - online and offline - and are encouraged to do so.